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How selena88 Handles Your Personal Information

This page covers exactly what data we collect when you use your selena88 account — from login activity to payment details processed via DANA, OVO, and GoPay — and how we protect it.

Account data protectionDANA, OVO, GoPay wallet privacyCookie and tracking controlsYour right to access and delete data
selena88 How selena88 Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you have a question about how we store your data, want to request a correction, or need to report a concern about your account privacy, our support team handles these directly. Players in Semarang and across Indonesia can reach us through the channels below. Response times vary depending on query volume, and all privacy-related requests are handled with care.

Live Chat Access live chat from your account dashboard. Privacy queries are routed to our account team, not a general bot queue.
Email Support Send your data request or privacy concern to our support email. Include your registered account details so we can locate your record quickly.
Account Settings Some data requests — like viewing your stored wallet details or updating your contact info — can be handled directly inside account settings without contacting support.
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We approach data handling with a few clear principles: collect only what we need, store it securely, and give you control over what happens to it. The sections below cover the four areas our account holders ask about most — cookies, security, retention, and how to request changes.

Cookies and Tracking

We use session cookies to keep you logged in across mobile and desktop. Analytics cookies track page performance in aggregate only — never tied to your identity. You can manage cookie preferences from your browser settings.

Account Security Practices

Login activity is monitored for unusual patterns. If we detect a new device or location, we may ask you to verify via OTP before access is granted. This applies whether you log in through a browser or a saved mobile shortcut.

Data Retention Period

We keep your account data for as long as your account is active and for the period required by applicable financial regulations after account closure. Payment records linked to DANA, OVO, or GoPay are retained as required under local financial rules.

Requesting Changes or Deletion

You have the right to request access to, correction of, or deletion of your personal data. Submit your request through live chat or email support with your account details. We process requests in line with local law and will confirm the outcome in writing.

Frequently Asked Privacy Questions

These are the questions we see most often from account holders about how their data is managed. If your question is not covered here, our support team can help directly through live chat or email.

We collect your name, contact details, and the wallet information you use to deposit or withdraw via DANA, OVO, or GoPay. Device and session data is also logged for security purposes.

Your wallet details are used only to process your transactions. We do not sell or share individual payment data with third parties outside of what is required to complete the transaction or meet regulatory obligations.

Contact our support team via live chat or email with your registered account details. We will locate your record and provide the data summary in line with applicable local law and within a reasonable timeframe.

Yes. Submit a deletion request through live chat or email. Note that some records — particularly transaction logs linked to GoPay, DANA, or OVO — must be retained for the period required by financial regulations before full deletion is possible.

Session cookies keep you logged in on mobile and desktop. Analytics cookies are anonymised and never identify you individually. You can adjust or remove cookies through your browser settings at any time without losing your account access.

Your active account data is deactivated, but transaction and identity records are retained for the period required under applicable local financial regulations. You can request confirmation of what remains on file after closure.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.